Any commercial organization needs progress – in respect of its business activities, profitability and growth vertically and horizontally. For achieving this overall progress, the vital aspect needed is Customer Confidence.
If every customer associated with the organization as consumer is satisfied with its processes, functionalities, products, quality assurance systems and procedures, and places their trust with the organization fully, all the above factors of progress becomes automatic. More number of customers brings forth more sales, volume of business, profitability and thereby continued prosperity.
Well – the million-dollar question is how to build Customer Confidence? The organization in question cannot contact each and every customer, and explain them their process capabilities; stages of production; how they ensure complete quality assurance in each stage; and how they ensure best quality products at affordable prices are delivered to the customer etc.
In the same way, not every customer can visit the organization and see for themselves, whether all the above parameters are adhered impeccably, to achieve total quality assurance. Here comes the help of ISO Certification, official certification by International Standards Organization – that can be obtained through the assistance of ISO Certification Services. Let us explain this point taking an example of an Australian Industrial Manufacturing Organization.
This organization is manufacturing and supplying all over the world high quality Australian Oats. As of today, the world consumers are very well aware of the characteristics iso 22000 of “Consumerism” – that is “buying best quality products at lowest prices” – thanks to the Internet.
In addition to product quality, the manufacturers have to abide by the Legislations enacted by the Law of the Land, in ensuring that by their production processes there is no damaging impact on environment – air; noise; water or other types of pollution. The ultimate consumer is also keen that the product coming to them is “environment-friendly”.
As such, in order to carry on their business in Australian soil and also convince their end-users of the product, Your Company has to obtain ISO Accreditation. This certification they cannot get, unless and until they satisfy the stipulations imposed by ISO Certification authorities and they are completely and comprehensively fulfilled in each and every stage of manufacture; and also preventing the ill-effects of environmental pollution.
Earlier, there was only ISO 9001-2008 Certification in vogue, which certified that the organization follows effective Quality Assurance Systems in manufacturing processes. The principle of this certification is “if the process is right – the end-product ought to be right”. Any product which is sold with the label of ISO 9001-2008 Certification will instantly get Customer Confidence overwhelmingly anywhere – nationally and internationally.
Now ISO Accreditation has come up with another title of ISO Accreditation, namely ISO 1401-2004. Arising out of the increased awareness of universal population, about the severe and adverse impacts of environmental pollution, this Environmental Management System Certification has also come into prominence.